CANCELLATION OF ORDERS

impressora.cat will accept cancellations of orders as long as the order has not been sent. To make the cancellation you must send an email to info@impressora.cat indicating in the message your complete information and your order number, and in the subject field the concept "Cancellation". Once the sale in course, no cancellations of orders for operational reasons will be accepted. If you also want to cancel an order once the current sale is finished, you must proceed to return it.


RETURN

I. Return procedure
The Client is entitled to withdraw from the order within a period of 14 business days counted from receipt thereof, as indicated in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. All products purchased at impressora.cat may be returned and refunded, provided that the User communicates to impressora.cat their intention to return the product (s) acquired within a maximum period of 14 working days from the date of purchase. delivery and that the rest of the conditions established in this section are met, less consumables for original printers that will not change. To make the return, the product must be in the same state in which it was delivered, with its original packaging and labeling and without the product being opened. The shipment must be made using the same box or envelope that we have sent to you, or in its defect in a similar format that guarantees the return in perfect condition. A copy of the delivery note must be included in the package, where the products returned are also marked. And the postage and return shipping will be borne by the customer. If the reason for the return is attributable to impressora.cat (the product is defective, it is not the one that you had ordered impressora.cat made the collection the first 14 days.), The use of this service is free. To proceed with a return, the following steps must be followed:
1. If you are within the correct term, send an email to infoimpressora.cat with the order number and indicating in the "Return" concept.
2. In short, you will receive a response from impressora.cat the procedure to follow.
Once you confirm your return, you must return the order to our delivery address.
impressora.cat will not be responsible for the expenses caused by those returns that occur without respecting the steps established in this procedure.
impressora.cat will not change any product that is open, used or manipulated by the client.
impressora.cat, will not change any product when this is "product on request by customer, delivery 48h, does not allow return or original consumable", when a product is under order, will put it in the description of the same product.
In the event that the consumable does not read on your printer it does not mean that the consumable is defective, you will have to send it to freight prepaid to proceed to verify if it is an error of the consumable or printer.
If the client pays for a refund or bank transfer and the order is not sent by any circumstance, it is paid by requesting an account number to make the corresponding income.
If the customer denies an order and it is not picked up, the customer will have to pay the shipping and return costs, which will be deducted from your order. In the case of choosing counter-reimbursement shipping costs, the customer is obliged to pay us to our bank account the amount that we send, for the expenses incurred when not picking up your order.